Refund & Dispute Policy

Refund Eligibility Window

Refund requests must be submitted within 7 days of order receipt. After this period, funds are automatically released to the seller.

Accepted Refund Reasons

• Order not received.
• Product significantly different from description.
• Item damaged or defective upon delivery.
• Incorrect quantity received.
• Service not rendered as agreed.

Non-Refundable Situations

• Change of mind after ordering (unless vendor agrees).
• Customized or made-to-order items already completed.
• Delays due to circumstances beyond our control (force majeure).

Dispute Process

1. Attempt to resolve directly with the seller.
2. Open a dispute from your Escrow space (within 7 days).
3. Provide photos, evidence, and messages.
4. Afrikabizz reviews within 48 business hours.
5. Final decision rendered, funds released accordingly.

Refund Processing

Approved refunds are processed within 3 to 7 business days. The exact timeline depends on the payment method used during the initial transaction.